All data effective February 2013, unless
The LCBO is a provincial government enterprise
employing more than 7,795 people, including part-time workers, at 630 stores
across Ontario supplied by five regional distribution centres.
More than 18,700 products are available to Ontario
consumers through stores, special order programs and catalogues.
VINTAGES is LCBO’s premium wines and spirits
business unit. VINTAGES products are available through the LCBO’s store network,
including 260 corners and 102 sections in LCBO stores. VINTAGES releases more
than 125 products every two weeks to the LCBO retail network. A wide assortment
of products from some of the world’s best producers is also available through
Futures, direct offers and the Classics Collection. Each year, VINTAGES hosts
more than 30 events for collectors and oenophiles. Full program and event
information are available at www.vintages.com.
In total, VINTAGES released more than 6,000 products in 2011-12.
Customers can also obtain many other products not
regularly listed in Ontario through the LCBO Private Ordering program.
In partnership with the LCBO, established retailers
operate some 219 agency stores in communities without large enough population
bases to support regular LCBO stores.
In the interests of consumer protection, LCBO
Quality Assurance conducts more than 500,000 tests annually on more than 22,000
different products. This testing helps ensure all products sold by the LCBO
comply with the federal Food and Drugs Act and Consumer Packaging and
Labelling Act and their related regulations as well as the LCBO’s high
standards for quality and taste.
Since 1990, the LCBO has received more than 200
awards for customer service, staff training and development, store design,
marketing, innovative retailing, corporate communications and social
These include 13 Retail Council of Canada Excellence
in Retailing Awards, including Innovative Retailer of the Year, Socially
Responsible Retailer of the Year, Retail Store Design (Large Retailer) and the
Retail Technology Award.
A 2010 Corporate Reputation Study conducted by Leger
Marketing, an independent survey company, placed the LCBO 18 out of the top 100
companies in Ontario.
Members of LCBO’s Senior Team have also been
commended for outstanding contributions in their respective fields. Bill
Kennedy, Executive Director, Corporate Communications, received MADD Canada's
Citizen of Distinction Award in September 2010 for championing LCBO's efforts to
promote responsible drinking, help prevent drinking and driving and raise funds
for MADD Canada.
Drinks Ontario, the association representing
imported wine, spirits and beer agents, has recognized several members of LCBO
management with its Industry Partnership Award for their efforts in enhancing
the profile of imported beverage alcohol products in the Ontario marketplace.
Recipients include: Tom Wilson, Vice President, VINTAGES (2010); Bob Downey,
Senior Vice-President, Sales and Marketing (2009); Dr. George Soleas, Senior
Vice President, Logistics/Quality Assurance (2008); Greg Dunlop, Category
Manager, European (2007); Shari Mogk-Edwards, Vice President, Merchandising
In 2009 Bob Downey, Senior Vice President of Sales
and Marketing, was named RBC Business Citizen of the Year by the Niagara Wine
In 2007, Nancy Cardinal, Vice President, LCBO
Marketing and Customer Insights, earned the Top Integrated Marketer Award from
Strategy Magazine. Hugh Kelly, LCBO Senior Vice President, LCBO
Information Technology, was named Chief Information Officer of the Year through
the Canadian Information Productivity Awards. Also in 2007, Andy Brandt, former
LCBO Chair and CEO, was inducted into the Marketing Hall of Legends.
Recent awards include:
LCBO’s Supply Chain won the Technology
Award at the Retail Council of Canada’s 2012 Excellence in Retailing
celebrations for its deployment of QLogitek’s systems to schedule warehouse
appointments and automate purchase orders.
Jody Dunn, manager/editor of FOOD & DRINK
magazine earned a Gold Award in the Media and Publishing category in 2012
from the Ontario Hostelry Institute in recognition of the magazine’s
contribution to the hospitality industry.
LCBO’s Sales & Marketing Division earned two bronze awards in the Retail
Category for its goLOCAL campaign which promoted Ontario wines and its
Cocktail thematic. The 2012 awards were presented by the Canadian Marketing
Two videos created by LCBO’s Broadcast
Production Group took home silver (first place) and bronze (second place) in
the “Film and Video” category at the 2011 Telly Awards. An LCBO Safety video
earned the silver while Challenge & Refusal: It’s Not Personal, It’s the Law
won bronze. The Telly Awards honour the very best local, regional and cable
television programs as well as the finest video and film productions.
helloLCBO was among the top three finalists for Best Contact
Centre in the Americas under 50 agents in ContactCentreWorld.com’s annual
global competition in 2011. ContactCentreWorld.com is a global association
of contact centre industry professionals and executives.
LCBO’s flagship store in Oakville was recognized for its “thoughtful
design with cutting edge features” by the Retail Council of Canada in the
Retail Store Design, Large Retailer category. The LCBO tied with Staples
Canada for the award in 2011.
The Ontario Safety League recognized the value of LCBO’s Deflate the
Elephant campaign by granting it a Public Safety Award in 2011. The award
recognizes outstanding contributions that bring to light major safety
LCBO’s Sales & Marketing Division received a
bronze award in the Retail Category from the Canadian Marketing Association
for its goLOCAL campaign which promoted Ontario wines in 2010.
LCBO Store Development & Real Estate won a
Gold Maple Leaf award from the International Council of Shopping Centres for
LCBO's 321 Cornwall Dr. store in Oakville. The 2010 award was in the Retail
Store Design category for store areas in excess of 10,001 square feet.
TV spots created for an Ontario Wine
goLOCAL promotion earned LCBO’s Broadcast Production Team a bronze Telly
Award in 2010. The international award was in the “Regional TV Commercials –
Alcoholic Beverages/Beer” category. The Telly Awards honour the very best
local, regional and cable television commercials and programs as well as the
finest video and film productions.
The 2009 Red Wine 101 promotion, created
to help demystify red wine buying for LCBO customers, received gold
and silver awards from the Canadian Marketing Association.
LCBO Store Design & Real Estate won a Silver Maple Leaf award from the
International Council of Shopping Centres for its 1838 Avenue Rd. store in
Toronto. The 2009 award was in the Retail Store Design category for store
areas in excess of 10,001 square feet.
LCBO Store Design & Real Estate earned a grand prize in the Specialty
Food Retail Category from the Association for Retail Environments in 2009.
LCBO’s Prom Tips campaign poster, created to
remind high school graduates that alcohol doesn’t belong at their
celebrations, was a winner in the Registered Graphic Designers of Ontario
Design@Work Competition in 2008.
The 2008 Wine 101 promotion, created to help demystify wine buying for LCBO customers, was
honoured by the Canadian Marketing Association with a bronze award in the
LCBO was named “Integrated Marketer of the Year” by Strategy
Magazine in 2008.
LCBO Store Design & Real Estate placed first in the Specialty Food Shop
Category, an award presented by the Institute of Store Planners and
Visual Merchandising & Store Design Magazine in 2008.
The LCBO’s mission statement is: We are a socially
responsible, performance-driven, innovative and profitable retailer, engaging
our customers in a discovery experience of the world of beverage alcohol. The LCBO’s brand
vision is Discover the World – to take customers on a journey of learning
and discovery, demystifying the products we sell so that informed choices can be
made more easily.
Sales in fiscal 2011-12 were $4.7 billion and the
LCBO delivered a $1.63 billion dividend to the Ontario government. This did not
include $767 million in HST, excise taxes and import duties. When payments to
municipalities were included, the total was $2.4 billion. (All unaudited
figures as of June 2012.) The dividend helps pay for health care, education,
social programs, infrastructure and other important government services.
LCBO retail employees are vigilant about preventing
sales to minors and people who are intoxicated. LCBO staff challenged
6.3 million individuals in 2011-12 who appeared underage, intoxicated or were
suspected of purchasing for a minor or an intoxicated person. Service was
refused to more than 290,000 people, with 84 per cent for reasons of age.