Philip Olsson, Chair

Philip Olsson is a partner in K J Harrison & Partners Inc., a privately-held investment firm for private individuals. He is also Chairman of Connaught Oil & Gas Limited, a private energy exploration and production firm. He has had a career of more than 30 years in finance as an investor and investment and commercial banker, including Managing Director, Private Equity, at Altamira Investment Services Inc., where he restructured and oversaw Altamira's private equity functions. Prior to that, he was Managing Director of Royal Bank Equity Partners Limited, the Royal Bank Financial Group's merchant banking unit and, before that, was Vice Chairman of RBC Dominion Securities, Canada's largest investment bank.

Mr. Olsson holds BA and MBA degrees from Vanderbilt University, Nashville, Tennessee, and studied monetary economics as a postgraduate at the London School of Economics. He holds a CBV designation from the Canadian Institute of Chartered Business Valuators. He has long been active in community and civic affairs on behalf of such organizations as the United Way, the Shaw Festival, Trout Unlimited and the Atlantic Salmon Federation. He was appointed to the LCBO Board as Vice Chair in June 2004, became Acting Chair and CEO in February 2006, Chair in March 2007 for three years, and was renewed March 2012 for a second two-year term.

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Penny Lipsett, Vice-Chair, LCBO Board, and Member, Governance and Compensation Committee

Penny Lipsett is an investor and government relations specialist.

She spent much of her career in the political and business worlds. Following graduation from the University of Western Ontario, she worked as a special assistant on Parliament Hill in Ottawa during the Trudeau years. Following this and until 1992, she worked for Xerox Canada in increasingly responsible roles concluding with the management of all corporate affairs functions.

Ms. Lipsett has run her own consulting practice with a focus on investor and government relations since 1993. She is a member of the board of directors of Bank of America, MBNA Canada and Ontario Place Corporation.

She was appointed to the LCBO Board in May 2007 and was renewed in February 2013 for an additional two-year term.

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Pamela Livingstone, Member, LCBO Board, and Member, Audit Committee

Pamela Livingstone began her retail career at Sears Canada as a merchandise flow analyst in 1995. She progressively moved to positions of increasing responsibility, becoming a buyer of home products in 2000. Ms. Livingstone then became a national operations manager in 2007 where she was responsible for all inventory flow and processes for the company’s multi-channel, home décor business. During her tenure at Sears, she acquired strengths in negotiating, leadership, process management, as well as coaching, mentoring and staff training. After 14 years, Ms. Livingstone took a position as a planning manager for the Home Outfitters, a division of the Hudson’s Bay Company, where she applied her knowledge of inventory flow management and budget building. In the fall of 2011, she joined Big Lots as a Merchandise Planning Manager and has been instrumental in helping the company develop business plans to introduce the Big Lots chain into Canada.

Ms. Livingstone earned a master’s degree in public administration at Queen’s University and an honours BA at Wilfrid Laurier University. She also worked as an English teacher in Osaka, Japan for two years.

She was appointed to the LCBO Board in June 2009.

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Laurel Murray, Member, LCBO Board, and Chair, Audit Committee

Laurel Murray is a chartered accountant with more than 20 years of senior management experience in the private and public sectors. Since 2000, Ms. Murray has headed up her own management consulting firm. During the past 20 years, she has helped a number of federal and provincial agencies and ministries improve the way they manage risks, measure performance and improve accountability.

Ms. Murray is a proponent of good governance and oversight. She is also the Chair of the Audit Committee of the Office of the Privacy Commissioner of Canada and a member of the Audit Committee of the Office of the Commissioner of Official Languages. She was also the lead in developing the Treasury Board of Canada Secretariat’s Guidebook for Departmental Audit Committees. She also has a keen interest in the environment. Her areas of expertise include: strategic planning and reporting; performance measurement; integrated risk management; financial management, accounting and auditing; financial systems; project management; program implementation and organizational design.

She graduated with honours from Carleton University in 1986 with a bachelor of commerce degree. She received her chartered accountant designation from the Canadian Institute of Chartered Accountants in 1989. An active mother, wife and volunteer, Ms. Murray balances work and family while playing an active role to help those in need in her community.

She was appointed to the LCBO Board in August 2005.

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Susan Pigott, Member, LCBO Board, and Member, Governance and Compensation Committee

Susan Pigott is the vice president, Communications and Community Engagement at the Centre for Addiction and Mental Health (CAMH) in Toronto. In June 2011, she was appointed to the Commission on the Reform of Ontario’s Public Services which provides advice on how to deliver the most efficient and effective public services possible for people and families.

She trained as a nurse at the Wellesley Hospital School of Nursing in Toronto and then worked as a registered nurse for 10 years in Toronto and in Australia and Papua New Guinea.

In 1978, Ms. Pigott earned a master’s degree in social work at the University of Toronto. Since then, she has worked in the non-profit human services field for over 25 years. Prior to CAMH, she was the chief executive officer of St. Christopher House, a community-based, multi-service agency that operates in the west end of Toronto. Prior to that, she spent seven years at the United Way of Greater Toronto, first as allocations director and then as vice president of Fundraising. In 2006-07, she took a leave of absence from St. Christopher House to serve as the executive lead for Citizen Engagement, supporting the Ontario Citizens' Assembly on Electoral Reform.

An active volunteer, Ms. Pigott served on several boards including the Community Social Planning Council and the Hospital for Sick Children. Currently, she is a board member of the Toronto Civic Alliance, the Change Foundation and Workman Arts.

She was appointed to the LCBO Board in February 2011 and was renewed in May 2013 for an additional two-year term.

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Walter Sendzik, Member, LCBO Board, and Chair, Governance and Compensation Committee

Walter Sendzik is Chief Executive Officer of the Greater Niagara Chamber of Commerce.

He is also a member of the board of directors of Niagara College, the Hotel Dieu Shaver Rehabilitation Centre and the Business Education Council.

He founded Vines magazine, wrote Guide to Niagara’s Wine Country and is co-author of the Buyers’ Guide to Canadian Wine. He sold Vines to Osprey Media Group in 2003 when he joined that company as publisher of the Niagara magazine division, where he helped launch Niagara magazine.

He left Osprey to join the St. Catharines Chamber of Commerce in 2006 and oversaw the merger of the St. Catharines and Thorold chambers, which created one of the largest chambers of commerce in southern Ontario.

Walter was awarded the Bernie Gillespie Award by the Ontario Chamber of Commerce for outstanding leadership, was a recipient of a Niagara’s Top 40 Under 40 award, the St. Catharines Volunteer Recognition Award and was a finalist in the Niagara Youth Entrepreneur of the Year Award.

He was appointed to the LCBO Board in June 2008.

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Paul Sparkes, Member, LCBO Board, and Member, Audit Committee

Paul Sparkes brings a wealth of media, public and private sector service experience to the LCBO Board.

He is currently president and managing partner at Difference Capital Inc., a private investment firm.

He joined CTVglobemedia in 2001 and was, most recently, executive vice-president, Corporate Affairs. Over the course of his decade-long tenure, Mr. Sparkes oversaw regulatory and communication functions including all strategy, public and media relations and corporate communications for all divisions, including 27 conventional TV stations, 29 specialty and pay channels, 34 radio stations and The Globe and Mail.

Prior to joining CTVglobemedia, Mr. Sparkes held senior management positions with the Government of Canada and the Government of Newfoundland and Labrador. From 1996 to 2001, he served in the Prime Minister’s Office as director of operations and special assistant to then-Prime Minister Jean Chretien. He also served as executive assistant to two premiers of Newfoundland and Labrador – Clyde Wells and Brian Tobin.

Mr. Sparkes serves on other boards, including the National Arts Centre Foundation and he is a founding member and board chair of the Smiling Land Foundation.

Mr. Sparkes holds a bachelor of arts in Political Science from Memorial University.

He was appointed to the LCBO Board in February 2011 and was renewed in May 2013 for an additional two-year term.

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Ramesh Srinivasan, Member, LCBO Board, and Member, Audit Committee

Ramesh Srinivasan is a senior hospitality educator with more than 30 years of international experience in hospitality management. He holds a masters degree in hotel administration from Cornell-Essec in Paris, France. Areas of expertise include hotels, restaurants, catering and convention centre management, marketing and finance.

He is Professor of Hospitality Management, School of Hospitality, Recreation and Tourism at Humber Institute of Technology and Advanced Learning, Toronto. Areas of specialization include wine education, revenue management, hospitality management, accounting, entrepreneurship, conventions and meetings management.

His professional certifications include Certified Specialist of Wine; Certified Hospitality Educator; and Certified Foodservice Manager. He holds the diploma in Wines and Spirits from the U.K.

He is a member of the Society of Wine Educators; the Hospitality Sales and Marketing Association International; Canadian Association of Professional Sommeliers; International Council on Hotel Restaurant and Institutional Education; Canadian Restaurant and Foodservices Association; and the Institute of Internal Auditors.

He was appointed to the LCBO Board in April 2007 and was renewed in May 2013 for an additional two-year term.

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Harvey Strosberg, Member, LCBO Board, and Member, Governance and Compensation Committee

Harvey Strosberg, Q.C., is a senior partner at Sutts, Strosberg, LLP, Windsor. He was called to the bar in 1971. He has extensive trial and appellate experience in the areas of class action litigation, torts, personal injury, product liability and commercial disputes. He has been a bencher (director) of the Upper Canada Law Society since 1987 and was the treasurer (president) from 1997 to 1999. He is the editor of the Canadian Class Action Review. He is an adjunct professor at the University of Windsor Law School and teaches a course in class action law. His contributions have been recognized by the following organizations: the Law Society of Upper Canada which awarded him an LLD and the Law Society Medal; Assumption University which awarded him an LLD; and the University of Windsor which awarded him a DCL.

He was appointed to the LCBO Board in March 2007.

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Bob Peter, President and Chief Executive Officer

Bob Peter is responsible for corporate leadership and providing a forum for consultation and dialogue with the trade on matters affecting the beverage alcohol industry. A graduate of the University of Manitoba, his career spans over 40 years in Canadian retailing, beginning with the Hudson's Bay Company in Winnipeg. He became a key player in the Canadian retail industry, holding several high level positions. These include President of Simpsons, President of The Bay, Chairman of Bay Specialty Stores and Executive Vice-President of the Hudson's Bay Company. Bob joined the LCBO in 2001 where he is President and Chief Executive Officer.

He has served as a cabinet member of the United Way of Greater Toronto and as a director of the Retail Council of Canada, the Toronto Symphony Orchestra, Junior Achievement and the Toronto Zoo.

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Dr. George Soleas, Executive Vice-President, LCBO

George Soleas oversees several LCBO divisions, including Logistics/Quality Assurance, Information Technology, Store Development & Real Estate and Resource Protection.

He joined the LCBO in 1996 as Director of Quality Assurance, overseeing the laboratory and quality services processes that ensure LCBO products are safe to drink and of a high quality. The LCBO became the first liquor jurisdiction in the world to be doubly accredited by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies from some 130 countries, based in Geneva, Switzerland.

In March 2009, George’s areas of responsibility were expanded to encompass Logistics, which involves procuring and distributing LCBO products. He oversees Customs and Excise clearances, transportation, warehousing and specialty services operations. He also supports supply chain projects to improve the flow of products through the logistics system.

In February 2013, his portfolio grew further to include Information Technology, Store Development & Real Estate and Resource Protection.

George received his B.Sc. from McMaster University and M.Sc. and Ph.D. from the University of Toronto. His areas of interest have been the analytical and biochemical aspects of beverage alcohol constituents and their absorption and bioavailability in humans. He trained in Oenology at U.C. Davis and spent 11 years with the Canadian wine industry as a Director of Research and Quality Assurance for a major winery and chaired the Technical and Scientific Committee of the Canadian Wine Institute for nine years.

George is Chair of the National Quality Assurance Committee of the Canadian Association of Liquor Jurisdictions. He represents the LCBO on many prestigious committees, including the “Expert Committee” of the World Wine Trade Group (WWTG), the American Society for Enology and Viticulture technical committee and the Cool Climate Oenology & Viticulture Institute (Brock University) where he is also a professional affiliate. He was appointed to the Special Graduate Faculty of the University of Guelph in support of the Department of Food Science. George has a masters certificate in Supply Chain & Logistics Management from the Schulich Executive Education Centre – York University where he is also a member of the Advisory Council and is an affiliate of the McMaster Institute for Transportation & Logistics and member of the Supply Chain and Logistics Management Institute.

In February 2009, George received the Ontario Imported Wine-Spirits-Beer Association’s Industry Partnership Award.

His oenological and biochemical research has led to eight book chapters, 51 peer reviewed publications and several national and international industry and scientific presentations devoted to beverage alcohol.

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Rob Dutton, Senior Vice-President, Finance & Administration, and Chief Financial Officer

Rob Dutton is responsible for all areas of finance and administration including preparation of statutory financial reports, statements and forecasts, overseeing compliance with all audit requirements and the maintenance of appropriate accounting and financial control systems and standards. He provides administrative oversight of the internal audit function, managing all financial, cash, and financial risk and insurance requirements. He directs the administrative support areas of procurement and contract management and all activities related to document services. Rob establishes pricing policies for the beverage alcohol categories and varieties and provides executive oversight of the Supply Chain function.

Rob received his honours bachelor degree from Concordia in 1983 in History and Economics, his MA from York University in 1984 in History and Political Science, and completed all the requirements of a doctorate in Economic History and Economics, with the exception of his thesis (PhD.[ABS]) in 1986, which he decided to forego in favour of corporate employment. After working several years in policy analysis with the Ontario Government, Rob started his 22-year career at the LCBO as manager of Pricing Policy and Pricing Administration. In 1990, he became director of Economic Policy and Planning and, seven years later, assumed the portfolio of the director of Financial Planning and Development. Rob’s job description expanded again when he was asked to oversee Procurement & Contract Management and Telecommunications in 2008. Rob’s leadership and analytical skills were called upon again in 2010 when he assumed the additional responsibility of Treasury, Risk Insurance & Claims Management as treasurer and director of Finance.

He assumed his current role in January 2012.

A Certified Management Accountant, Rob has made significant contributions to the evolution of the LCBO. He played an important role in refocusing finance operations from a control-oriented division to a value-add partner working co-operatively with operating divisions. In 1999, as co-chair of the LCBO modernization project, he helped review operations for efficiency gains and recommended the creation of a permanent supply chain group to assist in the development and execution of interdivisional improvement projects. Rob has led the LCBO’s response to each government-established operating review since the early 1990s. As LCBO’s 2004 United Way chair, Rob championed the forerunner of the Gift of Giving program.

He is secretary treasurer of Harmony Place, a charitable organization assisting severely disabled adults, and a member of numerous societies and organizations, including: American Institute of Certified Public Accountants, Global Association of Risk Professionals, Financial Executives Institute, Economic Club of Canada. Rob received the Watson-Wyatt Crystal Award in 2003 for most accurate forecast among Canadian economists.

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Nancy Cardinal, Senior Vice-President, Sales & Marketing

Nancy Cardinal is responsible for activities related to product purchasing, pricing administration, warehouse inventory management, in-store merchandising program development, marketing and customer research pertaining to the LCBO and VINTAGES.

Nancy joined the LCBO in 1989 and was appointed Vice-President in 2000. In that role, she developed and oversaw the corporate marketing strategy. She ensured the LCBO brand was effectively and consistently communicated to consumers, both in stores and in publications, including FOOD & DRINK magazine.

Nancy assumed her current role in 2013.

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Bob Clevely, Senior Vice-President, Retail Operations

Bob Clevely is responsible for the overall operations of all LCBO stores and provides direction to the retail operations’ senior management team. He oversees such key activities as customer service, sales, staffing, retail training, retail inventory management and the fiscal responsibilities of LCBO store operations. Bob joined the LCBO in 1976 as a casual store employee and his leadership skills were recognized and rewarded with progressive store management positions. After gaining valuable Head Office experience through two secondments, he returned to the field as manager of District 11 (Mississauga) in 1998. Bob assumed increasing levels of responsibility and was named director of LCBO’s Central Region in 2002. He was promoted to his current position in April 2011. Bob, who holds a certificate in business administration from Georgian College, played competitive lacrosse for more than 20 years, winning three national senior championships (President’s Cups) and a world championship as the goalie of Team Canada in 1985. Bob served as a lacrosse general manager for 20 years, two of which were with Toronto Rock. In this capacity, he won seven junior national titles, a World Championship title in 2003 and one National Lacrosse League title in 2005.

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Gayle Fisher, Senior Vice-President, Human Resources

Gayle Fisher is responsible for human resources (HR) programs and services to help the LCBO meet its strategic goals. This includes compensation and benefits, health and safety, human resource services, training and development, employee relations and workplace diversity.

Gayle has a solid background in human resources management within the public service. As chief human resources officer with the Ontario Securities Commission, she was on secondment to a Government of Canada agency as chief of human resources strategy immediately prior to joining the LCBO in 2012. Gayle’s career path has included the role of assistant deputy minister of employee relations with the Ontario Government where she oversaw the government’s relationships with related provincial unions. Gayle has assumed other senior human resources leadership roles within the Ontario Public Service, including director, Human Resources and director, Organization Development and Change. She launched her HR career in the Region of Halton and later joined the Toronto Transit Commission.

Gayle graduated from the University of Toronto with a master of industrial relations. Her undergraduate degree, acquired at McMaster University, is in economics and labour studies.

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Hugh Kelly, Senior Vice-President, Information Technology

As the LCBO’s Chief Information Officer (CIO), Hugh Kelly is responsible for leveraging information and technologies in support of strategic and operational business advancement. The Information Technology Division provides strategic leadership and direction, working with all stakeholders to ensure that the investment in technology successfully achieves three criteria. It must be aligned with the LCBO corporate strategies and business objectives, provide flexible, responsive and innovative service delivery, and enable the LCBO to conduct business more efficiently and effectively. The ultimate goal of LCBO’s use of information technology is grounded in a commitment to exemplary service, an enterprise-wide view on all business issues, a focus on the customer and an emphasis on being an enabler to the business. Key strategies include an evolutionary approach and an emphasis on the use and exploitation of information rather than technology. With the advent of web-based and wireless solutions, information security, privacy and corporate governance issues are critical.

Hugh has more than 35 years experience in information technology in both the private and public sectors. This includes several years in consulting as well as being CIO of two multi-billion dollar retail organizations. He has served on the provincial and national boards of the Canadian Information Processing Society, the e-business advisory committee and the CIO Council of the Retail Council of Canada, and the CIO Council of the Conference Board of Canada. He joined the LCBO in 1994 as Director of Strategic Information Technology Planning, becoming Vice-President of Information Technology in 1994 and Senior Vice-President of Information Technology in 2000.

He was named Chief Information Officer of the Year by the Canadian Information Productivity Awards in November 2007. The award honours companies and individuals for inspirational leadership in the strategic application of information and communications technologies to transform organizations.

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Penny Wyger, Senior Vice-President, General Counsel and Corporate Secretary

Penny Wyger is responsible for the provision of legal services and strategic direction on matters involving legal issues to all LCBO divisions. These include privacy matters, intellectual property, real estate, commercial leasing, labour and employment, advertising, procurement, international trade, public law, corporate governance and other commercial matters. She oversees and directs all litigation involving the LCBO.

Penny also provides legal advice to the Board and acts as Corporate Secretary to the Board as well as the Audit and Governance and Compensation Committees.

A graduate of the University of Western Ontario, she has a bachelor of arts degree in economics, a bachelor of laws and a master’s degree in public administration. She was called to the Ontario Bar in 1983.

Penny launched her career in the private sector, gaining seven years’ experience as a solicitor primarily in corporate and commercial law. Her public sector senior management experience spans more than two decades. She has been responsible for overseeing the legal affairs of three GTA cities, was the commissioner of Corporate Services for a large GTA municipality and led the Corporate Services division of another crown corporation before joining LCBO. She also served as a member of the Ontario Municipal Board.

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Jackie Bonic, Vice-President, Store Development & Real Estate

Jackie Bonic oversees the development and implementation of LCBO’s store network strategy, ensuring LCBO stores are located in areas convenient to customers and in formats that enhance both the customer experience and return on investment. Since 1995, LCBO stores have received more than 52 major awards for store design.

She leads a team of professionals responsible for location analysis, site selection, lease negotiation, design development, construction, real estate administration, energy and facilities management of more than 600 retail locations and the corporate office facilities, as well as ensuring consistent implementation of the LCBO brand across the store network.

Jackie also oversees the administration of the LCBO Agency Store program.

A graduate of the interior design program, Faculty of Architecture, University of Manitoba, Jackie has an MBA from the University of Toronto. She was in private practice as a partner with a Toronto firm and worked for a major property developer before joining the LCBO in 1992 as Director, Store Development & Real Estate. Jackie was appointed Vice-President in 2000.

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Shari Mogk-Edwards, Vice-President, Merchandising and VINTAGES

Shari Mogk-Edwards leads the LCBO WINES, LCBO SPIRITS & BEER and VINTAGES business units in the Sales and Marketing Division. VINTAGES is LCBO’s fine wine and premium spirits business unit. She determines and is responsible for both short and long-term strategic direction for the business units.

Shari’s role encompasses the overall sales and purchasing operations, including category management and business planning activities of LCBO WINES and LCBO SPIRITS & BEER and VINTAGES business units, including product purchasing, merchandising, warehouse inventory management, pricing administration and collaborative planning with suppliers and agents. She is also responsible for sale-of-space programs and for shelf-management strategy development.

For the past 31 years, Shari has held progressively responsible and diverse positions within the LCBO in its Retail, Logistics and Sales and Marketing divisions. She was promoted to vice-president, Merchandising in October 2008 and assumed the added responsibility for VINTAGES in September 2011. Prior to this, Shari was director, VINTAGES Sales and Purchasing and, before joining VINTAGES, was the director of SPIRITS.

Shari has represented the LCBO and VINTAGES on global buying trips since 1996 and has been an international wine judge since 1987. She has also completed several management programs at The Richard Ivey School of Business at the University of Western Ontario and at The Schulich School of Business at York University. Among Shari’s many awards is the inaugural Partnership Award from the Ontario Imported Wine-Spirit-Beer Association (now Drinks Ontario), which she won in 2006.

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Patrick Ford, Executive Director, Corporate Affairs

Patrick Ford is responsible for providing policy advice to the Board and senior management consistent with the strategic objectives of the LCBO and the Government of Ontario. This includes policy analysis, new program development, issues management and liaising with government ministries on policies and programs that affect the LCBO and the beverage alcohol industry. Corporate Affairs provides leadership in the areas of the Board’s regulatory role, environmental stewardship, social responsibility partnerships and international trade obligations, and is responsible for access to information and privacy-related issues under the Freedom of Information and Protection of Privacy Act.

Patrick joined the LCBO in 2001 following several years with the Ontario Public Service in a variety of social policy, marketplace policy and program roles in the Ministry of Community and Social Services and the Ministry of Consumer and Business Services. He was appointed Director in June 2006, Senior Director in March 2007 and Executive Director in January 2013.

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Bill Kennedy, Executive Director, Corporate Communications

Bill Kennedy is responsible for bringing plans, initiatives and information concerning the LCBO to the attention of the general public and stakeholders. Corporate Communications serves as the corporate focal point for media relations, provides communications advice and services to LCBO management and staff, takes a leadership role in employee communications and social responsibility advertising, and is responsible for French language services in compliance with the French Language Services Act.

Bill has more than 30 years' experience in communications, working in both the public and private sectors. He received MADD Canada's Citizen of Distinction Award in September 2010 for championing LCBO's efforts to promote responsible drinking, help prevent drinking and driving and raise funds for MADD Canada. Corporate Communications has received more than 80 awards under Bill’s leadership. He is also a keeper of the Quaich. Bill joined the LCBO in 1992 as Director, Corporate Communications and was named Executive Director in 2000.

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Beili Wong, Chief Audit Executive and Executive Director, Internal Audit Services

Beili Wong leads the internal audit function that provides objective assurance and advisory services. She is responsible for assessing and reporting measurement and management of key risks, providing added accountability and transparency while supporting strong corporate governance.

Beili brings a systematic and disciplined approach to evaluating and improving the design and effectiveness of risk management, control, and governance processes. She has acquired internal audit experience in multiple industries, including retail and manufacturing. During her internal audit career, Beili has led audit projects in more than 10 countries across four continents.

Beili has a bachelor of arts degree from Shanghai University in Shanghai, China and an MBA from Saint Martin's University in Washington State, USA. She is a Chartered Accountant (The Institute of Chartered Accountants of Ontario), a Certified Public Accountant (The Washington State Board of Accountancy), a Certified Internal Auditor, and a Certified Information Systems Auditor.

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Shelley Sutton, Director, Strategic Planning & Enterprise Risk Management

Shelley Sutton is responsible for providing specialized business support to the organization from a strategic planning and enterprise risk management perspective.

Shelley oversees the strategic and business planning processes, using both an annual and long-term horizon, and assists in the integration of the strategic plan with other corporate planning and communication processes. She is also responsible for the LCBO's Strategic Scorecard, designed to measure the long-term plan and target performance on an annual basis. The Scorecard uses customer and employee engagement research, as well as financial information, and looks at nearly 40 aspects of service and operations.

Shelley is also responsible for governance activities related to the LCBO Enterprise Risk Management framework, risk management policies, and the annual and long-term risk management process including: risk identification, risk assessment and prioritization, and risk mitigation planning. These activities are designed to protect the achievement of LCBO objectives.

Shelley has a bachelor’s degree in business administration (BBA) from Wilfrid Laurier University in Waterloo and more than 20 years' experience in strategic management, working in both the public and private sectors. She became director of Strategic Planning at the LCBO in 1995 and, in 2010, Enterprise Risk Management was integrated into the position.