All data effective March 31, 2008, unless otherwise stated.
The Marketplace
|
604 |
Number of LCBO stores serving communities across
Ontario |
|
216 |
Number of LCBO agency stores |
|
49.4 |
Percentage share of Ontario beverage alcohol market, in
dollar value, held by the LCBO |
|
$8.9 billion |
Total estimated value of Ontario's beverage alcohol
market |
|
$599 million |
Estimated value of Ontario's illegal alcohol market |
Our Stores
|
55 |
Number of LCBO stores offering more than 2,500 brands
for sale |
|
132 |
Number of LCBO stores offering 1,500-2,500 brands for
sale |
|
17,985 |
Number of product tastings conducted in LCBO stores in 2007-08 |
|
73 |
Percentage of customers in a March 2008 survey who rated their overall
shopping experience at the LCBO as an eight or higher on a 10-point
scale. |
|
1.4 |
Percentage of customers in who said they were dissatisfied with
service in LCBO stores |
|
110 million |
Total number of transactions in LCBO stores in 2007-08 |
|
33 |
Percentage of all LCBO transactions paid by debit card in 2007-08 |
|
34 |
Percentage of all LCBO transactions paid by credit card in 2007-08 |
Financial Performance
|
$4.13 billion |
The LCBO's net sales and other income in 2007-08 |
|
$1.345 billion |
Dividend the LCBO transferred to the Government of Ontario for 2007-08 (excluding taxes) |
|
$5.98 billion |
Amount the LCBO has transferred to the Ontario treasury during the
last five fiscal years combined (excluding taxes) to 2007-08 |
|
48.9% |
The LCBO's profit margin, expressed as a percentage |
|
16.1 |
The LCBO's operational expenses as a percentage of net sales, in
2007-08 |
|
$383 million |
Amount the LCBO transferred to the provincial government in Provincial
Sales Tax (PST) in 2007-08 |
|
$458 million |
Amount the LCBO transferred to the federal government in Goods and
Services Tax (GST), excise taxes and customs duties, in 2007-08 |
|
$37 million |
Amount the LCBO spent on capital improvements to its stores
(renovations, relocations, etc) in 2007-08 |
Products and Pricing
|
20,171 |
Total number of products available through LCBO stores, catalogues and
private ordering service in 2007-08 |
|
6,927 |
Number of new VINTAGES products offered in stores and through the Classics
Catalogue in 2007-08 |
|
74 |
Number of countries from which the LCBO bought products in 2007-08 |
|
1,569 |
Number of products discounted by up to 20 per cent through the LCBO's
Limited Time Offer program in 2007-08 |
|
1,566 |
Number of products that carried a "value-add" bonus item in 2007-08 |
|
1,758 |
Number of products with bonus AIR MILES Rewards in 2007-08 |
|
79 |
Percentage of domestic spirit prices made up of federal and provincial
taxes, levies and mark-ups |
|
55 |
Percentage of domestic wine prices made up of federal and provincial
taxes, levies and mark-ups |
|
51 |
Percentage of domestic beer prices made up of federal and provincial
taxes, levies and mark-ups |
Our Employees
|
3,431 |
Number of permanent full-time LCBO employees |
|
3,521 |
Number of casual employees working in LCBO stores at fiscal-year end |
|
193 |
Number of LCBO product consultants available to offer expert advice to
customers (as of June 2, 2008) |
|
370 |
Number of LCBO Retail staff who passed the highest level of our
three-level Product Knowledge Course in 2007-08 |
|
2,267 |
Number of LCBO Retail staff who received training in 2007-08 to help
prevent service to minors or people who appear intoxicated |
|
57,641 |
Number of calls handled by LCBO Infoline officers in fiscal 2007-08 |
|
9,461 |
Number of e-mails handled by LCBO Infoline officers in fiscal 2007-08 |
Fundraising
|
$1.1 million |
Amount raised for in 2007 for charities through donation boxes in stores,
Spirit of Giving program at the checkout and LCBO United Way
campaign. Many other charities were supported by individual
fundraising efforts. |
Social Responsibility
| 2,068,943 |
Number of customers challenged for proof of age or sobriety by LCBO
staff in 2007-08 |
|
134,189 |
Number refused service by LCBO employees in 2007-08 |
|
4,613 |
Number of BYID tamper-resistant identification cards issued by the
LCBO during 2007-08 |
|
45,621 |
Total number of BYID cards issued as of March 31, 2008 |
Quality Assurance
|
476,590 |
Number of product tests carried out in 2007-08 by LCBO's Quality
Assurance Laboratory to meet LCBO standards and requirements of the
Food and Drugs Act |
|
22,129 |
Samples tested in 2007-08 |
|
5,378 |
Number of products tasted in 2007-08 |
|
2,138 |
Number of products rejected in 2007-08 for
health concerns, consumer safety issues and other quality control
problems |
|
158 |
Number of products seized by law enforcement agencies and tested for
enforcement purposes by Quality Assurance in 2007-08 |
|
9,903 |
Number of labels reviewed in 2007-08 to meet standards required by the
Consumer Packaging and Labelling Act |
|
9,873 |
Number of shipping cartons reviewed in 2007-08 to meet standards
required by the Consumer Packaging and Labelling Act |
|
