RETURNING PRODUCT TO THE LCBO

What is the return policy of the LCBO?
Customers may return any product (excluding Gift Cards) sold by the LCBO to any LCBO store for a full refund, provided the product is unopened, in saleable condition and the customer possesses the receipt for the purchase.

What does saleable condition mean?
Because it is possible for the LCBO to resell unopened merchandise, the returned item must be currently listed. This information is available under Product Search of this website or, store employees can advise you as to whether the product is currently listed.

Also, the product must be in good condition (unopened, label intact, etc.). When making a return, bear in mind the length of time since the product was originally purchased. Some items such as wines and cream liquors deteriorate with age.

Do I need a receipt?
Yes. Valid proof of purchase must accompany all returns of saleable unopened product.

Will I get back what I originally paid for the product?
Due to currency and taxation fluctuations, prices of LCBO products do change. If the price changes between the time you purchased a product and the time you return it, you will receive the amount indicated on your receipt.

Can I return a delisted product?
When the LCBO decides to stop carrying a product, its price is decreased to enable the LCBO to clear remaining inventories of the product. All delisted products are final sale unless the product is defective. If you have purchased a defective delisted product, you may return it to the store for a full refund.

Is there a limit to the number of products I can return?
There is no limit to the number or value of products which may be returned at any given time. However, at the manager's discretion, your refund may be issued in the form of a cheque from the LCBO's Accounting Department, located at our head office.

What is the procedure for returning VINTAGES products?
Products recently purchased from VINTAGES stores or VINTAGES corners may be returned to any LCBO store for a full refund when accompanied by the receipt. VINTAGES returns must adhere to the same conditions as regular returns. However, due to the fragile nature of many VINTAGES products, the store manager may wish to consult with the VINTAGES Purchasing Department before approving the refund. VINTAGES continually changes its product list - a receipt enables the manager to determine quickly if the product is current.

How do I return a defective product?
The LCBO Quality Assurance Department is committed to providing the highest quality beverage alcohol products available. All products listed must be laboratory tested prior to appearing on store shelves. And it doesn't stop there. Products are continually monitored by our lab even after they reach our stores. By bringing a problem to our attention, you are assisting the LCBO in maintaining these high standards.

If you feel you have purchased a defective product from the LCBO, you may return the product to any LCBO store for a full refund. No receipt is necessary in this situation. When a defective product is returned, the pertinent information is forwarded to the LCBO’s Quality Assurance Department. If the problem is serious and widespread, the department may order a product withdrawal across the province.

Return of a faulty product must indicate immediate discovery. Defective returns will not be accepted when the majority of product is absent from packaging.

Policy for products associated with causing illness
Occasionally a customer may feel a product was responsible for illness. In such a case, return the bottle and remaining contents to your local LCBO store as soon as possible. The store manager will take the appropriate action to ensure the problem is fully investigated and resolved.